Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly SITE123's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Developer tools · IL

How hard is it to cancel SITE123?

SITE123 scores 67/100 (grade C) for how clearly it documents cancellation in the IL, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

SITE123 offers a 14-day money-back guarantee after the initial purchase of a new website package, but only for packages of 3 months or longer, and it explicitly excludes monthly packages, renewals, upgrades, domains, design packages, email accounts, and AI Credits. Domains are non-refundable, and if a refund is granted within the window the domain cost is deducted. Subscriptions automatically renew unless manually disabled, and auto-renewal must be turned off at least two weeks before the renewal date because that is when the renewal process begins; once renewal occurs no refunds are given. All purchases and renewals of AI Credits are final and non-refundable.

How to cancel SITE123

  • Channels: online (self-serve)
  • Official cancellation page: https://www.site123.com/terms
  • Pause/freeze: not offered. No pause option documented; auto-renewal must be disabled to stop billing.
  • Refund policy: https://www.site123.com/terms
  • Account/data deletion: Account and site deletion is handled via the dashboard/support; the cancellation page focuses on disabling auto-renewal and the money-back window rather than data erasure. https://www.site123.com/terms

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “SITE123, Cancellation Friction Index (IL).” CES-1.1. https://www.cancelatlas.com/c/site123 (CC BY-SA 4.0).

See SITE123 in the full index -> · How we score · Open data