How hard is it to cancel Simyo?

Simyo subscribers cancel online via Mijn Simyo (web portal at mijn.simyo.nl/opzeggen) or the Mijn Simyo app under Settings > Subscription > Cancel. Monthly contracts require 30 days notice; fixed 1- or 2-year contracts require two months notice before the contract end date, after which they convert automatically to monthly. Early termination of a fixed-term contract incurs a buyout fee (afkoopsom) covering the remaining monthly charges. Refund/proration terms are not explicitly disclosed beyond the death-of-account-holder scenario (overpayment refunded within two weeks).

How to cancel Simyo

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://www.simyo.nl/klantenservice/opzeggen
• Pause/freeze: not offered. Full subscription pause is not possible. Simyo explicitly states 'je kunt je Sim Only abonnement bij Simyo niet volledig pauzeren'. Alternatives include downgrading to minimum bundles, switching to prepaid (with number retention), or full cancellation.
• Account/data deletion: Customers can request data deletion under GDPR by emailing [email protected] with name, address, mobile number, and customer number. Simyo responds within 4 weeks. Note: invoices and usage history cannot be deleted and remain permanently. https://www.simyo.nl/privacy

Evidence

• {'title': 'Simyo abonnement opzeggen - Simyo (accessed 2026-06-06)', 'url': 'https://www.simyo.nl/klantenservice/opzeggen'}
• {'title': 'Abonnement opzeggen: kan ik Sim Only pauzeren? - Simyo (accessed 2026-06-06)', 'url': 'https://www.simyo.nl/blog/abonnement-opzeggen-sim-only-pauzeren'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Simyo — Cancellation Friction Index (NL).” CES-1.1. https://www.cancelatlas.com/c/simyo-nl (CC BY-SA 4.0).

See Simyo in the full index -> · How we score · Open data

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