How hard is it to cancel Simply Piano?

Simply Piano subscriptions are cancelled through the platform where the purchase was made: iOS users cancel via iPhone/iPad Settings > Subscriptions, Android users cancel via Google Play, PayPal users cancel via PayPal's Automatic Payments settings, and direct credit card (Android) users cancel in-app via Menu > My Account > Manage Subscription > Cancel Renewal. Cancellation stops auto-renewal but access continues through the end of the current billing period; uninstalling the app does not cancel the subscription. Refunds are available within 30 days of purchase for direct/PayPal/Google Play purchases, and within 30–60 days for App Store purchases. No subscription pause feature is offered; account deletion is a separate step from cancellation and is permanent.

How to cancel Simply Piano

• Channels: in-app, online (self-serve), email
• Official cancellation page: https://piano-help.hellosimply.com/en/articles/2636337-turn-off-the-subscription-renewal-for-simply-piano
• Pause/freeze: not offered. No subscription pause or freeze option is documented in the Simply Piano Help Center. Users must cancel and resubscribe.
• Refund policy: https://piano-help.hellosimply.com/en/articles/2639396-request-a-refund
• Account/data deletion: Account deletion is available in-app via My Account > Delete Account, or by emailing [email protected]. Deletion is permanent and removes all progress across all Simply apps. Deleting the account does not automatically cancel an active subscription — that must be done separately. https://piano-help.hellosimply.com/en/articles/8786262-deleting-my-simply-account

Evidence

• {'title': 'Turn off the subscription renewal for Simply Piano | Simply Piano Help Center (accessed 2026-06-06)', 'url': 'https://piano-help.hellosimply.com/en/articles/2636337-turn-off-the-subscription-renewal-for-simply-piano'}
• {'title': 'Request a Refund for Simply Piano | Simply Piano Help Center (accessed 2026-06-06)', 'url': 'https://piano-help.hellosimply.com/en/articles/2639396-request-a-refund'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Simply Piano — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/simply-piano-us (CC BY-SA 4.0).

See Simply Piano in the full index -> · How we score · Open data

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