Security & identity · US
How hard is it to cancel SimpliSafe?
SimpliSafe scores 58/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, live chat.
SimpliSafe monitoring cannot be cancelled online or in the app; the account owner must contact support via chat or by calling 1-888-783-8441, and identity verification using the Safe Word may be required. SimpliSafe has no contracts, so plans can be cancelled at any time, and a confirmation email is sent to the account owner once processed.
How to cancel SimpliSafe
- Channels: phone, live chat
- Official cancellation page: https://support.simplisafe.com/articles/account-billing/how-do-i-change-my-monitoring-plan/6344784cd9a8b404da76cbf4
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How do I Change my Monitoring Plan? - SimpliSafe Support
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “SimpliSafe, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/simplisafe (CC BY-SA 4.0).
See SimpliSafe in the full index -> · How we score · Open data