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How hard is it to cancel SimpliSafe?
SimpliSafe scores 58/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, live chat.
SimpliSafe monitoring cannot be cancelled online or in the app; the account owner must contact support via chat or by calling 1-888-783-8441, and identity verification using the Safe Word may be required. SimpliSafe has no contracts, so plans can be cancelled at any time, and a confirmation email is sent to the account owner once processed.
How to cancel SimpliSafe
- Channels: phone, live chat
- Official cancellation page: https://support.simplisafe.com/articles/account-billing/how-do-i-change-my-monitoring-plan/6344784cd9a8b404da76cbf4
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How do I Change my Monitoring Plan? - SimpliSafe Support
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “SimpliSafe — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/simplisafe (CC BY-SA 4.0).
See SimpliSafe in the full index -> · How we score · Open data