How hard is it to cancel Shortwave?

Shortwave subscriptions can be cancelled online at any time via Settings > Members & Billing by clicking 'Manage plan' and selecting 'Cancel plan'; paid features remain accessible through the end of the current billing period. Shortwave officially states payments are non-refundable, but in practice offers full refunds if requested within 14 days of payment by contacting [email protected]. No subscription pause option exists. Account and associated data can be deleted from within the app under Settings > Support.

How to cancel Shortwave

• Channels: online (self-serve)
• Official cancellation page: https://www.shortwave.com/docs/how-tos/downgrade/
• Pause/freeze: not offered. No subscription pause or suspension option is offered. Users can downgrade to the free plan at any time, retaining paid features until the billing period ends.
• Account/data deletion: Users can delete their account from Settings > Support > Delete account on desktop or mobile (requires email confirmation). This removes Shortwave account data but does not affect messages stored in Gmail. For formal personal data deletion requests, contact [email protected] or submit a written request to Shortwave Communications, Inc., 440 N Barranca Ave #7952, Covina, CA 91723 USA. https://www.shortwave.com/docs/how-tos/delete-account/

Evidence

• Upgrade, downgrade, or delete account – Shortwave Docs (accessed 2026-06-06)
• Billing – Shortwave Docs (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Shortwave, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/shortwave (CC BY-SA 4.0).

See Shortwave in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/shortwave"><img src="https://www.cancelatlas.com/share/badges/shortwave.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>