How hard is it to cancel Shaw (Rogers Together with Shaw)?

Shaw (now Rogers Together with Shaw) requires customers to cancel by phone or in person at a Shaw/Rogers store — there is no online self-serve cancellation. Rogers states it must speak with the customer directly to process the cancellation request and disclose any applicable charges. Customers on month-to-month plans receive a prorated refund for mid-cycle cancellations, typically issued within 4–6 weeks. Customers on 2-Year Value Plans are subject to an early cancellation fee of $15–$30 per remaining month in the term, plus must return all rented equipment to avoid additional charges.

How to cancel Shaw (Rogers Together with Shaw)

• Channels: phone, in person
• Official cancellation page: https://www.rogers.com/support/billing-accounts/how-do-i-cancel-my-services
• Pause/freeze: available — Accounts in good standing with auto-pay enabled can suspend services for 30–180 days per calendar year. Internet suspension costs $10/month; TV and home phone suspension is free. Equipment must be retained. 2-year ValuePlan term continues to run during suspension.
• Account/data deletion: No online deletion form. Customers must submit a written request to Rogers' Privacy Office. Data is retained as long as legally required; information no longer needed is destroyed or de-identified. App accounts can be deactivated only if no active service or balance remains.

Evidence

• {'title': 'How do I cancel my services? – Rogers Together with Shaw (accessed 2026-06-06)', 'url': 'https://www.rogers.com/support/billing-accounts/how-do-i-cancel-my-services'}
• {'title': 'How to pause your internet, TV and home phone services – Rogers Together with Shaw (accessed 2026-06-06)', 'url': 'https://www.rogers.com/support/billing-accounts/shaw-account-management/how-to-pause-your-internet-tv-and-home-phone-services'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Shaw (Rogers Together with Shaw) — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/shaw-ca (CC BY-SA 4.0).

See Shaw (Rogers Together with Shaw) in the full index -> · How we score · Open data