Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Shaw (Rogers Together with Shaw)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

41/ 100 · D

Telecom & ISP · CA

How hard is it to cancel Shaw (Rogers Together with Shaw)?

Shaw (Rogers Together with Shaw) scores 41/100 (grade D) for how clearly it documents cancellation in the CA, a poorly documented cancellation policy. Cancellation is available via phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Shaw (now Rogers Together with Shaw) requires customers to cancel by phone or in person at a Shaw/Rogers store, there is no online self-serve cancellation. Rogers states it must speak with the customer directly to process the cancellation request and disclose any applicable charges. Customers on month-to-month plans receive a prorated refund for mid-cycle cancellations, typically issued within 4-6 weeks. Customers on 2-Year Value Plans are subject to an early cancellation fee of $15-$30 per remaining month in the term, plus must return all rented equipment to avoid additional charges.

How to cancel Shaw (Rogers Together with Shaw)

  • Channels: phone, in person
  • Official cancellation page: https://www.rogers.com/support/billing-accounts/how-do-i-cancel-my-services
  • Pause/freeze: available, Accounts in good standing with auto-pay enabled can suspend services for 30-180 days per calendar year. Internet suspension costs $10/month; TV and home phone suspension is free. Equipment must be retained. 2-year ValuePlan term continues to run during suspension.
  • Account/data deletion: No online deletion form. Customers must submit a written request to Rogers' Privacy Office. Data is retained as long as legally required; information no longer needed is destroyed or de-identified. App accounts can be deactivated only if no active service or balance remains.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Shaw (Rogers Together with Shaw), Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/shaw-ca (CC BY-SA 4.0).

See Shaw (Rogers Together with Shaw) in the full index -> · How we score · Open data