How hard is it to cancel Shadow?

Cancel self-serve from your account page: under Shadow PC open PCs, select the subscription, click Cancel my subscription and confirm. Access continues until the end of the current billing month, and Shadow PC data is deleted after the subscription ends, so back up files first.

How to cancel Shadow

• Channels: online (self-serve)
• Official cancellation page: https://support.shadow.tech/hc/en-us/articles/33428112345617-Cancel-my-Shadow-subscription
• Pause/freeze: not offered.
• Account/data deletion: Personal data can be permanently deleted by contacting Support via a form, but only once the subscription has been terminated for over 24 hours and all invoices are paid; Shadow retains invoice records for legal reasons. https://support.shadow.tech/hc/en-us/articles/32731878913041-How-to-Delete-Your-Personal-Data

Evidence

• Cancel my Shadow subscription
• How to Delete Your Personal Data
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Shadow — Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/shadow (CC BY-SA 4.0).

See Shadow in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/shadow"><img src="https://www.cancelatlas.com/share/badges/shadow.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>