Dating apps · IN
How hard is it to cancel Shaadi.com?
Shaadi.com scores 67/100 (grade C) for how clearly it documents cancellation in the IN, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.
Shaadi.com (People Interactive, India) lets paid members stop auto-renewal so premium benefits continue to the end of the current paid period; cancellation is handled through the website/app settings, the Help Center, or customer care (24/7 chat and phone). App-store purchases must be cancelled in the respective store. Shaadi.com generally does NOT refund membership fees, with refunds only at management's discretion; the main exception is the Match Guarantee Scheme (full refund if a member sent at least 10 Interests and received no Accept within 30 days). No documented pause option.
How to cancel Shaadi.com
- Channels: online (self-serve), phone
- Official cancellation page: https://www.shaadi.com/info/terms
- Pause/freeze: not offered. Shaadi.com documents no pause/freeze; cancelling stops auto-renewal and benefits run to the end of the paid period.
- Refund policy: https://support.shaadi.com/support/solutions/articles/48000755562-i-want-to-request-for-refund
- Account/data deletion: Cancelling a subscription is separate from deleting the profile; cancellation stops auto-renewal while premium benefits continue until the end of the current paid period. https://www.shaadi.com/info/terms
Evidence
- Membership & Payments - Shaadi.com Support (accessed 2026-06-16)
- Terms & Conditions - Shaadi.com (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Shaadi.com, Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/shaadi-in (CC BY-SA 4.0).
See Shaadi.com in the full index -> · How we score · Open data