Dating apps · IN
How hard is it to cancel Shaadi.com?
Shaadi.com scores 67/100 (grade C) for how clearly it documents cancellation in the IN — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.
Shaadi.com (People Interactive, India) lets paid members stop auto-renewal so premium benefits continue to the end of the current paid period; cancellation is handled through the website/app settings, the Help Center, or customer care (24/7 chat and phone). App-store purchases must be cancelled in the respective store. Shaadi.com generally does NOT refund membership fees, with refunds only at management's discretion; the main exception is the Match Guarantee Scheme (full refund if a member sent at least 10 Interests and received no Accept within 30 days). No documented pause option.
How to cancel Shaadi.com
- Channels: online (self-serve), phone
- Official cancellation page: https://www.shaadi.com/info/terms
- Pause/freeze: not offered. Shaadi.com documents no pause/freeze; cancelling stops auto-renewal and benefits run to the end of the paid period.
- Refund policy: https://support.shaadi.com/support/solutions/articles/48000755562-i-want-to-request-for-refund
- Account/data deletion: Cancelling a subscription is separate from deleting the profile; cancellation stops auto-renewal while premium benefits continue until the end of the current paid period. https://www.shaadi.com/info/terms
Evidence
- Membership & Payments - Shaadi.com Support (accessed 2026-06-16)
- Terms & Conditions - Shaadi.com (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Shaadi.com — Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/shaadi-in (CC BY-SA 4.0).
See Shaadi.com in the full index -> · How we score · Open data