Telehealth & Rx · US
How hard is it to cancel Sesame?
Sesame scores 61/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, email, phone.
Sesame members can cancel their subscription via the Sesame mobile app (Settings > Subscriptions > Manage Subscription > Cancel), by emailing [email protected], or by calling +1 (877) 947-6411. Cancellation must be submitted at least 48 hours before the renewal processing date to avoid the next charge. Access continues through the end of the current subscription term, but no prorated refunds are issued for any unused portion. There is no self-serve web-portal cancel option documented in the Terms of Service.
How to cancel Sesame
- Channels: in-app, email, phone
- Official cancellation page: https://sesamecare.com/terms-of-service
- Pause/freeze: not offered. No pause or freeze option is documented in Sesame's Terms of Service or support materials.
- Account/data deletion: Account deletion is available via the Sesame app (Settings) or by emailing [email protected]. A 2-day waiting period applies after initiating deletion. Medical records are retained indefinitely per applicable medical record retention laws even after account deletion. https://sesamecare.com/privacy
Evidence
- {'title': 'Terms of Service - Sesame (accessed 2026-06-05)', 'url': 'https://sesamecare.com/terms-of-service'}
- {'title': 'How do I cancel my subscription? – Sesame Support (accessed 2026-06-05)', 'url': 'https://support.sesameapp.com/hc/en-us/articles/22310717276827-How-do-I-cancel-my-subscription'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Sesame — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/sesame (CC BY-SA 4.0).