How hard is it to cancel Semrush?

Semrush subscriptions can be cancelled online via a dedicated cancellation form at semrush.com/cancel (requires being logged in) or through the account Subscription Info page; cancellation takes effect at the end of the current subscription term, with confirmation within 3 business days. No refunds are available for month-to-month plans; annual plans qualify for a one-time 7-day money-back guarantee on the initial purchase only, with refunds processed within 30 days to the original payment method. There is no pause or freeze option — users wanting to reduce costs must downgrade to a lower-tier plan. Account deletion can be requested through Support and is completed within 30 days of email confirmation.

How to cancel Semrush

• Channels: online (self-serve), email
• Official cancellation page: https://www.semrush.com/company/legal/refund-policy/
• Pause/freeze: not offered. No pause or freeze option is documented. Users who want to reduce costs are directed to downgrade to a lower-tier plan by contacting Support.
• Refund policy: https://www.semrush.com/company/legal/refund-policy/
• Account/data deletion: Account deletion is available by submitting a request to the Support team while logged in. After email confirmation (link valid 72 hours), the account is permanently deleted within 30 days. On downgrade to free plan, non-retained data is deleted after one month. https://www.semrush.com/kb/252-cancelling-your-account

Evidence

• {'title': 'Canceling Your Semrush Account – Semrush Knowledge Base (accessed 2026-06-06)', 'url': 'https://www.semrush.com/kb/252-cancelling-your-account'}
• {'title': 'Cancellation and Refund Policy – Semrush (accessed 2026-06-06)', 'url': 'https://www.semrush.com/company/legal/refund-policy/'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Semrush — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/semrush (CC BY-SA 4.0).

See Semrush in the full index -> · How we score · Open data

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