Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Scratch's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Pet Food Subscription · AU

How hard is it to cancel Scratch?

Scratch scores 75/100 (grade B) for how clearly it documents cancellation in the AU — a clearly documented cancellation policy. Cancellation is available via online (self-serve), live chat.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Scratch (Australian dog-food subscription) is fully self-serve: customers can pause, speed up, slow down or cancel at any time without restriction through their own account area, with live chat available for help. A money-back guarantee applies to the first box.

How to cancel Scratch

  • Channels: online (self-serve), live chat
  • Official cancellation page: https://www.scratchpetfood.com.au/how-it-works/
  • Pause/freeze: available — Subscriptions can be paused and unpaused at any time, with control down to the day, through the account area.
  • Account/data deletion:

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Scratch — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/scratch-pet-food-au (CC BY-SA 4.0).

See Scratch in the full index -> · How we score · Open data

Earned it? Show your grade

Scratch grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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