Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Scratch's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Pet subscriptions · AU

How hard is it to cancel Scratch?

Scratch scores 75/100 (grade B) for how clearly it documents cancellation in the AU, a clearly documented cancellation policy. Cancellation is available via online (self-serve), live chat.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Scratch (Australian dog-food subscription) is fully self-serve: customers can pause, speed up, slow down or cancel at any time without restriction through their own account area, with live chat available for help. A money-back guarantee applies to the first box.

How to cancel Scratch

  • Channels: online (self-serve), live chat
  • Official cancellation page: https://www.scratchpetfood.com.au/how-it-works/
  • Pause/freeze: available, Subscriptions can be paused and unpaused at any time, with control down to the day, through the account area.
  • Account/data deletion:

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Scratch, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/scratch-pet-food-au (CC BY-SA 4.0).

See Scratch in the full index -> · How we score · Open data

Earned it? Show your grade

Scratch grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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