How hard is it to cancel Scalable Capital (PRIME+)?

Scalable Capital's PRIME+ Broker is a paid subscription with a basic fee of EUR4.99 per month, billed monthly. Customers can switch between the FREE Broker and PRIME+ plans at any time through account settings via 'Change plan', and the change takes effect immediately, making it self-serve in-app. The subscription can be cancelled monthly by switching to the free plan. The help page explicitly warns users NOT to click 'Cancel Broker', because that cancels the entire securities account and cannot be reversed; downgrading the plan is the correct way to stop paying. The FAQ does not specify a separate refund policy beyond month-to-month billing.

How to cancel Scalable Capital (PRIME+)

• Channels: online (self-serve)
• Official cancellation page: https://help.scalable.capital/en/account-management-f3197dc7/can-i-switch-between-the-offered-broker-plans-68e3fa71
• Pause/freeze: not offered. No pause option; the PRIME+ subscription is downgraded to the free FREE Broker plan rather than paused.
• Refund policy: https://de.scalable.capital/en/prime-plus-broker
• Account/data deletion: Downgrading from PRIME+ to the free plan stops billing while keeping the securities account; closing the account entirely is a separate destructive action ('Cancel Broker') that cannot be reversed. https://help.scalable.capital/en/account-management-f3197dc7/can-i-switch-between-the-offered-broker-plans-68e3fa71

Evidence

• Can I switch between the offered broker plans? - Scalable Capital FAQ (accessed 2026-06-16)
• PRIME+ Broker - Scalable Capital (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Scalable Capital (PRIME+) — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/scalable-capital (CC BY-SA 4.0).

See Scalable Capital (PRIME+) in the full index -> · How we score · Open data

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