Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly SATS's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

78/ 100 · B

Gym & fitness · SE

How hard is it to cancel SATS?

SATS scores 78/100 (grade B) for how clearly it documents cancellation in the SE — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, postal mail, in person, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Members can cancel online via 'Min sida' (My Page) on sats.se, or by email, contact form, letter, phone, or in-person at a gym. The notice period is 1 month and cancellation takes effect at the end of the month following the month in which notice is received (e.g., notice in January means membership ends at end of February). New memberships include a 12-month binding period (bindningstid) during which early termination is only permitted in extraordinary circumstances. Prepaid cash memberships are non-refundable except in documented health-risk cases; monthly-billed memberships are not prorated.

How to cancel SATS

  • Channels: online (self-serve), in-app, phone, postal mail, in person, email
  • Official cancellation page: https://www.sats.se/kundservice/medlemskap/administrera-medlemskap/avsluta-medlemskap
  • Pause/freeze: available — Membership freeze available via Min sida (My Page). Standard freeze: 1–2 months at 99 SEK/month (no documentation needed). Premium/Rewards members: 1 free month per calendar year. Medical or military leave: free with supporting documentation. Cannot cancel a membership while it is frozen.
  • Account/data deletion: Members can request deletion via SATS's contact form (select GDPR category). Confirmation issued within 30 days. Personal data automatically deleted no later than 6 months after membership termination; billing data retained 7 years per Swedish accounting law. https://www.sats.se/kundservice/min-profil/data-och-integritet

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “SATS — Cancellation Friction Index (SE).” CES-1.1. https://www.cancelatlas.com/c/sats-se (CC BY-SA 4.0).

See SATS in the full index -> · How we score · Open data

Earned it? Show your grade

SATS grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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