Telecom & ISP · CH
How hard is it to cancel Salt?
Salt scores 48/100 (grade D) for how clearly it documents cancellation in the CH — a poorly documented cancellation policy. Cancellation is available via phone, postal mail.
Salt Switzerland subscriptions (mobile and home/fiber) can only be cancelled by phone (0800 780 100 for mobile; 0800 700 500 for home) or by registered letter to Salt Mobile SA, Avenue de Malley 2, 1008 Prilly; there is no online self-service cancellation option. A 60-day notice period is required, effective at the end of a calendar month. Early termination fees may apply depending on contract type; for Salt Home, an early disconnection fee of CHF 99.95 applies in cases such as relocation to an unserved address. Refund or proration terms beyond the disconnection fee are not explicitly disclosed on the official help pages.
How to cancel Salt
- Channels: phone, postal mail
- Official cancellation page: https://www.salt.ch/en/help/mobile/contract-cancellation
- Pause/freeze: not offered. No pause or subscription freeze option is documented in Salt's official help pages.
- Account/data deletion: No formal data deletion process is documented on the cancellation help pages. For Salt Home relocations where a new account is created, billing history, login details, and video recordings from the old account are not retained.
Evidence
- {'title': 'Salt subscription cancellation – How to proceed (accessed 2026-06-06)', 'url': 'https://www.salt.ch/en/help/mobile/contract-cancellation'}
- {'title': 'Salt Home – Contract and Personal account (accessed 2026-06-06)', 'url': 'https://www.salt.ch/en/help/home/contract-and-personal-account'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Salt — Cancellation Friction Index (CH).” CES-1.1. https://www.cancelatlas.com/c/salt-ch (CC BY-SA 4.0).