Music Streaming · KE
How hard is it to cancel Safaricom Baze?
Safaricom Baze scores 74/100 (grade B) for how clearly it documents cancellation in the KE — a clearly documented cancellation policy. Cancellation is available via phone.
Baze, Safaricom's music and entertainment subscription, can be cancelled at any time by dialing USSD *544*35# and selecting Unsubscribe, then choosing the subscription to opt out of. Access to the Baze platform continues through the end of the current billing period.
How to cancel Safaricom Baze
- Channels: phone
- Official cancellation page: https://www.safaricom.co.ke/media-center-landing/terms-and-conditions/baze-terms-of-use
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- Baze Terms of Use (Safaricom)
- Baze value-added services page
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Safaricom Baze — Cancellation Friction Index (KE).” CES-1.1. https://www.cancelatlas.com/c/safaricom-baze (CC BY-SA 4.0).
See Safaricom Baze in the full index -> · How we score · Open data
Earned it? Show your grade
Safaricom Baze grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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<a href="https://www.cancelatlas.com/c/safaricom-baze"><img src="https://www.cancelatlas.com/share/badges/safaricom-baze.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>