How hard is it to cancel Runway?

Runway subscriptions can be cancelled online via the billing settings page (app.runwayml.com/settings/billing) or through the iOS App Store for mobile purchases. Cancellation takes effect at the end of the current billing period — access continues until then, with no automatic renewal. All fees are explicitly non-refundable with no proration; however, refunds may be granted at Runway's discretion within 30 days of purchase if the subscription is unused or nearly unused, if unused credits were purchased, or if the wrong plan tier was selected. No notice period is required to cancel.

How to cancel Runway

• Channels: online (self-serve), in-app
• Official cancellation page: https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan
• Pause/freeze: not offered. Runway's Terms of Use and help documentation make no mention of a pause or freeze option for subscriptions.
• Refund policy: https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment
• Account/data deletion: Users can delete their account from account settings; deletion is irreversible and removes all created assets. Runway honors GDPR/CCPA data-deletion requests via [email protected]. Some data may be retained for legal compliance, and content previously posted in public areas may be retained indefinitely. https://help.runwayml.com/hc/en-us/articles/4402108479379-Deleting-your-account

Evidence

• {'title': 'How do I cancel my plan? – Runway (accessed 2026-06-05)', 'url': 'https://help.runwayml.com/hc/en-us/articles/21668396605971-How-do-I-cancel-my-plan'}
• {'title': 'Requesting a refund for your plan or payment – Runway (accessed 2026-06-05)', 'url': 'https://help.runwayml.com/hc/en-us/articles/24343363554067-Requesting-a-refund-for-your-plan-or-payment'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Runway — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/runway (CC BY-SA 4.0).

See Runway in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/runway"><img src="https://www.cancelatlas.com/share/badges/runway.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>