How hard is it to cancel Runna?

Runna Premium can be cancelled at any time through the platform where the subscription was purchased (iOS Settings, Google Play Store, or Paddle web portal). Monthly subscribers retain access through the end of the current billing cycle and should cancel at least 24 hours before renewal to avoid being charged. Annual subscribers retain access for the full 12-month paid period with no pro-rata refund after the 48-72 hour window. Refunds are handled by the billing platform (Apple, Google, or Paddle) and are only routinely granted within 48-72 hours of purchase, at the platform's discretion.

How to cancel Runna

• Channels: in-app, online (self-serve)
• Official cancellation page: https://support.runna.com/en/articles/6731924-cancelling-your-runna-premium-subscription
• Pause/freeze: not offered. No pause or freeze option is documented. Users must cancel outright; no hold or suspension feature is mentioned in support articles.
• Refund policy: https://support.runna.com/en/articles/6759795-requesting-a-refund
• Account/data deletion: Account and all associated data can be permanently deleted in-app: tap profile picture → scroll to Delete Account → confirm. Deletion is irreversible. Note: deleting the account does NOT cancel an active subscription — users must cancel separately first. https://support.runna.com/en/articles/10502455-deleting-your-runna-account

Evidence

• {'title': 'Cancelling Your Runna Premium Subscription | Runna Support (accessed 2026-06-06)', 'url': 'https://support.runna.com/en/articles/6731924-cancelling-your-runna-premium-subscription'}
• {'title': 'Requesting a Refund | Runna Support (accessed 2026-06-06)', 'url': 'https://support.runna.com/en/articles/6759795-requesting-a-refund'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Runna — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/runna (CC BY-SA 4.0).

See Runna in the full index -> · How we score · Open data

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