Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly RTL+'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

80/ 100 · B

Streaming · DE

How hard is it to cancel RTL+?

RTL+ scores 80/100 (grade B) for how clearly it documents cancellation in the DE — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, postal, app-store.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

RTL+ paid subscriptions bought directly are cancelled self-serve on the RTL+ website by opening the profile, going to Konto, scrolling to Pakete and selecting Paket kuendigen; cancellation is not possible from the app. Cancellation can alternatively be sent by email to [email protected] or by post to RTL interactive GmbH, Picassoplatz 1, 50679 Koeln. A 30-day notice period applies regardless of submission date, with access continuing for those 30 days; there is no minimum contract term for the standard paid tiers. Subscriptions purchased via Apple, Amazon or Telekom/MagentaTV must be cancelled with those providers, and MagentaTV bundles carry their own 24-month term. German consumers retain the statutory 14-day right of withdrawal.

How to cancel RTL+

  • Channels: online (self-serve), email, postal, app-store
  • Official cancellation page: https://plus.rtl.de/nutzungsbedingungen
  • Pause/freeze: not offered. No pause/hold documented; cancellation takes effect after a 30-day notice period, access continues during those 30 days.
  • Refund policy: https://plus.rtl.de/nutzungsbedingungen
  • Account/data deletion: Handled under RTL+ Datenschutz (privacy policy) including GDPR erasure rights; account managed on plus.rtl.de. https://plus.rtl.de/datenschutz

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “RTL+ — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/rtl-plus-de (CC BY-SA 4.0).

See RTL+ in the full index -> · How we score · Open data

Earned it? Show your grade

RTL+ grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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