Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly RTL+'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

80/ 100 · B

Video streaming · DE

How hard is it to cancel RTL+?

RTL+ scores 80/100 (grade B) for how clearly it documents cancellation in the DE, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, postal, app-store.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

RTL+ paid subscriptions bought directly are cancelled self-serve on the RTL+ website by opening the profile, going to Konto, scrolling to Pakete and selecting Paket kuendigen; cancellation is not possible from the app. Cancellation can alternatively be sent by email to [email protected] or by post to RTL interactive GmbH, Picassoplatz 1, 50679 Koeln. A 30-day notice period applies regardless of submission date, with access continuing for those 30 days; there is no minimum contract term for the standard paid tiers. Subscriptions purchased via Apple, Amazon or Telekom/MagentaTV must be cancelled with those providers, and MagentaTV bundles carry their own 24-month term. German consumers retain the statutory 14-day right of withdrawal.

How to cancel RTL+

  • Channels: online (self-serve), email, postal, app-store
  • Official cancellation page: https://plus.rtl.de/nutzungsbedingungen
  • Pause/freeze: not offered. No pause/hold documented; cancellation takes effect after a 30-day notice period, access continues during those 30 days.
  • Refund policy: https://plus.rtl.de/nutzungsbedingungen
  • Account/data deletion: Handled under RTL+ Datenschutz (privacy policy) including GDPR erasure rights; account managed on plus.rtl.de. https://plus.rtl.de/datenschutz

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “RTL+, Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/rtl-plus-de (CC BY-SA 4.0).

See RTL+ in the full index -> · How we score · Open data

Earned it? Show your grade

RTL+ grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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