AI tools · DE
How hard is it to cancel Rows (rows.com)?
Rows (rows.com) scores 62/100 (grade C) for how clearly it documents cancellation in the DE — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, postal mail.
Paid subscriptions auto-renew for the same period unless cancelled at the latest one (1) day before the current term expires. You can cancel either in writing (letter or email) or electronically through the setting in your Rows account (self-serve). On termination your account reverts to free membership with a restricted scope of use; a downgrade to a lower tier or Free takes effect at the end of the current term, while upgrades are prorated with a credit for the remaining time. The Terms do not specify a refund policy. Governed by German law (Rows GmbH, Berlin).
How to cancel Rows (rows.com)
- Channels: online (self-serve), email, postal mail
- Official cancellation page: https://rows.com/terms/
- Pause/freeze: not offered. No pause/freeze documented; you can downgrade to Free at any time, effective at the end of the current term.
- Refund policy: https://rows.com/terms/
- Account/data deletion: On termination your status reverts to free membership with a restricted scope of use; account/data handling per the privacy policy.
Evidence
- {'title': 'Rows | Terms of use (accessed 2026-06-12)', 'url': 'https://rows.com/terms/'}
- {'title': 'Rows | Subscription & billing docs (accessed 2026-06-12)', 'url': 'https://rows.com/docs/category/subscription-billing'}
- Last reviewed 2026-06-12 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Rows (rows.com) — Cancellation Friction Index (DE).” CES-1.1. https://www.cancelatlas.com/c/rows (CC BY-SA 4.0).
See Rows (rows.com) in the full index -> · How we score · Open data