Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Row House's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Gym & fitness · US

How hard is it to cancel Row House?

Row House scores 69/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Row House members may cancel at any time during the initial or any renewal membership period by visiting their online account page, contacting their local studio by email or phone, or referencing the studio-specific membership agreement. Memberships auto-renew monthly and no refunds are issued upon cancellation; members retain access through the remainder of the current billing interval. The terms do not mention a pause or freeze option, and specific cancellation steps may vary by franchise location. No advance notice period is stated in the national terms.

How to cancel Row House

  • Channels: online (self-serve), phone, email, in person
  • Official cancellation page: https://www.therowhouse.com/terms
  • Pause/freeze: not offered. No pause or freeze option is mentioned in the official Terms of Use. Members may cancel anytime and retain access through the end of the current billing period.
  • Account/data deletion: Submit a verifiable data deletion request by emailing [email protected]. Row House will request additional information to verify identity before responding. California residents have additional rights under CCPA/CPRA. https://www.therowhouse.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Row House — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/row-house-us (CC BY-SA 4.0).

See Row House in the full index -> · How we score · Open data