Software / SaaS · US
How hard is it to cancel Routine?
Routine scores 53/100 (grade D) for how clearly it documents cancellation in the US — a poorly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
Routine (routine.co) advertises 'cancel anytime' on its pricing page for Professional ($10/mo) and Business ($15/seat/mo) plans. Cancellation is managed self-serve via the in-app Plan and Billing settings screen (added January 2025). Per the Terms of Service, fees are non-refundable and subscriptions are non-cancelable for the current billing period once purchased, except as required by applicable law. No dedicated public help article detailing the step-by-step cancellation process was found on the official help center.
How to cancel Routine
- Channels: online (self-serve), in-app
- Official cancellation page: https://routine.co/terms
- Pause/freeze: not offered. No pause or skip option was identified in any official Routine documentation for the SaaS subscription.
- Account/data deletion: Users may request deletion of personal data by emailing [email protected]. Routine's Privacy Policy (routine.co/privacy) references rights to access, correct, delete, export, restrict, or object to processing. No self-serve deletion portal is provided. https://routine.co/privacy
Evidence
- {'title': 'Terms of Service and User Agreement · Routine (accessed 2026-06-06)', 'url': 'https://routine.co/terms'}
- {'title': 'Pricing Plans for Individuals and Teams - Routine.co (accessed 2026-06-06)', 'url': 'https://routine.co/pricing'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Routine — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/routine (CC BY-SA 4.0).