Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Routine's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

53/ 100 · D

Software & SaaS · US

How hard is it to cancel Routine?

Routine scores 53/100 (grade D) for how clearly it documents cancellation in the US, a poorly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Routine (routine.co) advertises 'cancel anytime' on its pricing page for Professional ($10/mo) and Business ($15/seat/mo) plans. Cancellation is managed self-serve via the in-app Plan and Billing settings screen (added January 2025). Per the Terms of Service, fees are non-refundable and subscriptions are non-cancelable for the current billing period once purchased, except as required by applicable law. No dedicated public help article detailing the step-by-step cancellation process was found on the official help center.

How to cancel Routine

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://routine.co/terms
  • Pause/freeze: not offered. No pause or skip option was identified in any official Routine documentation for the SaaS subscription.
  • Account/data deletion: Users may request deletion of personal data by emailing [email protected]. Routine's Privacy Policy (routine.co/privacy) references rights to access, correct, delete, export, restrict, or object to processing. No self-serve deletion portal is provided. https://routine.co/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Routine, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/routine (CC BY-SA 4.0).

See Routine in the full index -> · How we score · Open data