E-learning · US
How hard is it to cancel Rosetta Stone?
Rosetta Stone scores 66/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email.
Subscriptions purchased directly from Rosetta Stone can be cancelled online via desktop account settings (Turn Off Auto Renew) or by calling/emailing support; cancellation is not available through the mobile app. Direct purchases carry a 30-day money-back guarantee, and a 30-day refund window applies after any automatic renewal; Sapphire subscriptions have a 14-day satisfaction guarantee. Subscriptions purchased via Apple or Google Play must be cancelled through those platforms under their respective policies. No subscription pause option is offered.
How to cancel Rosetta Stone
- Channels: online (self-serve), phone, email
- Official cancellation page: https://support.rosettastone.com/s/article/Cancel-your-Subscription?language=en_US
- Pause/freeze: not offered. Rosetta Stone does not offer a subscription pause or freeze option; users must cancel and reactivate.
- Refund policy: https://support.rosettastone.com/returning-a-rosetta-stone-product/
- Account/data deletion: Users can submit data deletion requests under CCPA/GDPR rights via the Do Not Sell / privacy rights page or by emailing [email protected]; Rosetta Stone retains data until account deletion, with some data kept longer for legal or contractual obligations. https://www.rosettastone.com/legal/ccpa/
Evidence
- {'title': 'Cancel your Subscription | Rosetta Stone Support (accessed 2026-06-05)', 'url': 'https://support.rosettastone.com/s/article/Cancel-your-Subscription?language=en_US'}
- {'title': 'Returning a Rosetta Stone Product | Rosetta Stone Support (accessed 2026-06-05)', 'url': 'https://support.rosettastone.com/returning-a-rosetta-stone-product/'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Rosetta Stone — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/rosetta-stone (CC BY-SA 4.0).
See Rosetta Stone in the full index -> · How we score · Open data