Insurance · US
How hard is it to cancel Root Insurance?
Root Insurance scores 72/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via in-app, phone, email.
Root auto insurance can be cancelled directly in the Root mobile app, where the customer selects a reason and chooses the policy end date; cancellation can also be requested by phone (866-980-9431, M-F 9am-8pm ET) or email ([email protected]). No advance notice period is required, the policyholder selects their own effective cancellation date. Any unearned premium refund is calculated on a daily pro rata basis, with up to 30 days for processing. Cancellation applies to all coverages, vehicles, and persons on the policy simultaneously; partial cancellations are not permitted.
How to cancel Root Insurance
- Channels: in-app, phone, email
- Official cancellation page: https://www.joinroot.com/refund-policy/
- Pause/freeze: not offered. No pause or freeze option is documented for Root auto insurance policies.
- Refund policy: https://www.joinroot.com/refund-policy/
- Account/data deletion: No data deletion or account closure process is documented on Root's cancellation or help pages.
Evidence
- Refund Policy | Root (accessed 2026-06-06)
- Answers to all your questions | Root Insurance (accessed 2026-06-06)
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Root Insurance, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/root-insurance (CC BY-SA 4.0).
See Root Insurance in the full index -> · How we score · Open data
Earned it? Show your grade
Root Insurance grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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