Telehealth & Rx · US
How hard is it to cancel Ro (Roman)?
Ro (Roman) scores 68/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
Cancel via the web account (subscription/membership settings → Cancel, or the Body Program → Cancel) or by email; online cancellation is usually instant. Pause via 'Delay' / 'Change Plan'. Cancel before the next billing date.
How to cancel Ro (Roman)
- Channels: online (self-serve), email
- Official cancellation page: https://care.getroman.com/hc/en-us/articles/4648892392205-How-do-I-change-or-cancel-my-subscription
- Pause/freeze: available — Yes — 'Delay' or 'Change Plan' from the account.
- Account/data deletion: Not documented on the cancellation pages; request via support. Prescription/health records may be retained under medical-records rules. https://care.getroman.com/hc/en-us/articles/4648892392205-How-do-I-change-or-cancel-my-subscription
Evidence
- {'title': 'Ro — How do I change or cancel my subscription (accessed 2026-06-04)', 'url': 'https://care.getroman.com/hc/en-us/articles/4648892392205-How-do-I-change-or-cancel-my-subscription'}
- Last reviewed 2026-06-04 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Ro (Roman) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ro (CC BY-SA 4.0).
See Ro (Roman) in the full index -> · How we score · Open data