Health & telehealth · US
How hard is it to cancel Ro (Roman)?
Ro (Roman) scores 68/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
Cancel via the web account (subscription/membership settings → Cancel, or the Body Program → Cancel) or by email; online cancellation is usually instant. Pause via 'Delay' / 'Change Plan'. Cancel before the next billing date.
How to cancel Ro (Roman)
- Channels: online (self-serve), email
- Official cancellation page: https://care.getroman.com/hc/en-us/articles/4648892392205-How-do-I-change-or-cancel-my-subscription
- Pause/freeze: available, Yes, 'Delay' or 'Change Plan' from the account.
- Account/data deletion: Not documented on the cancellation pages; request via support. Prescription/health records may be retained under medical-records rules. https://care.getroman.com/hc/en-us/articles/4648892392205-How-do-I-change-or-cancel-my-subscription
Evidence
- Ro — How do I change or cancel my subscription (accessed 2026-06-04)
- Last reviewed 2026-06-04 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Ro (Roman), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/ro (CC BY-SA 4.0).
See Ro (Roman) in the full index -> · How we score · Open data