How hard is it to cancel Riverford?

Riverford can be cancelled online (via account or app), by phone (01803 227227), or by email ([email protected]). The notice deadline is two days before the delivery day — online cancellations must be submitted by 11:45pm and phone/email by 5pm on that cutoff day. In exceptional circumstances Riverford may cancel up to 1pm the day before delivery but will levy a one-off farm-preparation charge; no cancellation is possible after that point. Refund terms for already-paid orders are not explicitly disclosed, but cancellations within the standard notice window are described as free of charge. UK CMA guidance on clear online cancellation paths is consistent with the online self-service option Riverford provides.

How to cancel Riverford

• Channels: online (self-serve), in-app, phone, email
• Official cancellation page: https://www.riverford.co.uk/about/faqs
• Pause/freeze: available — Customers can pause deliveries at the click of a button via the Riverford app or online account, choosing a start and end date. No notice period is stated for pausing beyond the standard delivery cutoff.
• Account/data deletion: Customers can request erasure of all personal data under Article 17 UK GDPR by writing to the Riverford Data Security & Compliance Officer, Riverford Organic Farmers Limited, Buckfastleigh, Devon, TQ11 0JU. Riverford must act within one month of receipt. https://www.riverford.co.uk/privacy

Evidence

• {'title': 'Frequent questions / Riverford (accessed 2026-06-05)', 'url': 'https://www.riverford.co.uk/about/faqs'}
• {'title': 'Terms and Conditions / Riverford (accessed 2026-06-05)', 'url': 'https://www.riverford.co.uk/terms-and-conditions'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Riverford — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/riverford-uk (CC BY-SA 4.0).

See Riverford in the full index -> · How we score · Open data

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