How hard is it to cancel Redis Cloud?

Cancellation is fully self-serve in the Redis Cloud console (cloud.redis.io). You must first delete every database in the subscription (each database: Configuration tab > Danger zone > Delete), then go to the subscription's Overview tab and click Delete subscription, confirming in the dialog. Only the Account Owner can do this. Deleting a database alone does NOT stop charges; you must delete the subscription. Essentials plans are billed in advance and Flex/Pro in arrears; charges stop only after the subscription is deleted, and outstanding balances must be settled first (Billing & Payments > Pay now). Charges are generally non-refundable with no proration for mid-cycle cancellation; refunds only for special circumstances via Support. Subscription deletion is irreversible, so back up data first. Full account erasure of personal data requires a separate Privacy Deletion Request form (GDPR/CCPA).

How to cancel Redis Cloud

• Channels: online (self-serve)
• Official cancellation page: https://redis.io/docs/latest/operate/rc/subscriptions/delete-subscription/
• Pause/freeze: not offered. No pause or freeze option is documented. The only paths are deleting individual databases (which does NOT stop charges) and deleting/canceling the subscription. A subscription with no databases still incurs charges until the subscription itself is deleted.
• Account/data deletion: Account/data deletion is a multi-step process: delete all databases, delete all subscriptions, remove all users except the Owner, clear outstanding invoices and remove payment methods (including marketplace links). For permanent erasure of personal data under GDPR/CCPA, submit a Redis Cloud Privacy Deletion Request via the privacy request form; Redis verifies the account is clear before erasing it. https://support.redislabs.com/hc/en-us/articles/27646907553170-Submit-a-Redis-Cloud-Privacy-Deletion-Request

Evidence

• {'title': 'Delete a subscription | Redis Docs (accessed 2026-06-06)', 'url': 'https://redis.io/docs/latest/operate/rc/subscriptions/delete-subscription/'}
• {'title': 'Delete a database | Redis Docs (accessed 2026-06-06)', 'url': 'https://redis.io/docs/latest/operate/rc/databases/delete-database/'}
• {'title': 'Billing and payments | Redis Docs (accessed 2026-06-06)', 'url': 'https://redis.io/docs/latest/operate/rc/billing-and-payments/'}
• {'title': 'Submit a Redis Cloud Privacy Deletion Request | Redis Knowledge Base (accessed 2026-06-06)', 'url': 'https://support.redislabs.com/hc/en-us/articles/27646907553170-Submit-a-Redis-Cloud-Privacy-Deletion-Request'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Redis Cloud — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/redis-cloud (CC BY-SA 4.0).

See Redis Cloud in the full index -> · How we score · Open data

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