Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Red Energy's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Energy & utilities · AU

How hard is it to cancel Red Energy?

Red Energy scores 69/100 (grade C) for how clearly it documents cancellation in the AU — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Red Energy residential plans have no lock-in contract and no exit fee, with a 10 business day cooling-off period after signup during which the consumer can cancel without penalty. To end the agreement when moving out, the consumer gives Red Energy a vacating notice; the agreement ends 10 business days after Red Energy receives that notice, or on an agreed earlier date if both parties agree. Disconnection/move-out is arranged by phone on 131 806 or via the online contact form, providing the account number and preferred end date; switching to another retailer is instead initiated by the new retailer. Red Energy recommends 3-10 business days' notice so a final meter read can occur. The final bill covers usage to the end date and may include distributor disconnection charges; no exit fee applies.

How to cancel Red Energy

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.redenergy.com.au/disconnections
  • Pause/freeze: not offered. No pause/hold; energy supply is ongoing. Consumers give a vacating/disconnection notice or switch retailers.
  • Account/data deletion: Governed by the Red Energy Privacy Policy; consumers contact Red Energy to access or correct personal information. No self-serve cancellation-linked deletion. https://www.redenergy.com.au/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Red Energy — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/red-energy-au (CC BY-SA 4.0).

See Red Energy in the full index -> · How we score · Open data