Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Red Energy's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Energy & utilities · AU

How hard is it to cancel Red Energy?

Red Energy scores 69/100 (grade C) for how clearly it documents cancellation in the AU, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Red Energy residential plans have no lock-in contract and no exit fee, with a 10 business day cooling-off period after signup during which the consumer can cancel without penalty. To end the agreement when moving out, the consumer gives Red Energy a vacating notice; the agreement ends 10 business days after Red Energy receives that notice, or on an agreed earlier date if both parties agree. Disconnection/move-out is arranged by phone on 131 806 or via the online contact form, providing the account number and preferred end date; switching to another retailer is instead initiated by the new retailer. Red Energy recommends 3-10 business days' notice so a final meter read can occur. The final bill covers usage to the end date and may include distributor disconnection charges; no exit fee applies.

How to cancel Red Energy

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.redenergy.com.au/disconnections
  • Pause/freeze: not offered. No pause/hold; energy supply is ongoing. Consumers give a vacating/disconnection notice or switch retailers.
  • Account/data deletion: Governed by the Red Energy Privacy Policy; consumers contact Red Energy to access or correct personal information. No self-serve cancellation-linked deletion. https://www.redenergy.com.au/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Red Energy, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/red-energy-au (CC BY-SA 4.0).

See Red Energy in the full index -> · How we score · Open data