How hard is it to cancel RED by SFR?

RED by SFR mobile plans are no-commitment and can be cancelled at any time online via the RED client account, through the RED & Moi app chat, or by requesting a phone callback (Monday–Saturday 8am–9pm). Cancellation takes effect after a mandatory 10-calendar-day notice period from the date the request is recorded; a reversal is possible up to the day before the effective date. For RED Box (fixed internet), cancellation is also available online or by phone but incurs a €59 line-closure fee, with equipment to be returned within 21 days and deposit refunded within 30 days thereafter. No proration refund is documented for mobile plans; pro-rata regularisation applies to the RED Box final invoice.

How to cancel RED by SFR

• Channels: online (self-serve), phone, in-app
• Official cancellation page: https://assistance.red-by-sfr.fr/resilier-ligne-mobile.html
• Pause/freeze: available — Temporary line suspension available for customers relocating abroad; must be requested via the RED & Moi app or by contacting a RED advisor. No self-serve freeze option for standard subscribers.
• Account/data deletion: Users can request erasure of personal data via their client account under 'Infos perso', or by written postal request to: Service client SFR Données personnelles – TSA 10101 – 69947 LYON CEDEX 20. Erasure may be restricted where contractual or legal obligations apply. Post-cancellation, SFR Cloud data is recoverable for 30 days; SFR Mail is blocked after 6 months and deleted after 12 months of inactivity. Commercial data retained up to 3 years from last contact. https://www.red-by-sfr.fr/rgpd/red-by-sfr-politique-de-protection-des-donnees-personnelles.html

Evidence

• {'title': 'Résilier ma ligne mobile RED – Assistance RED (accessed 2026-06-06)', 'url': 'https://assistance.red-by-sfr.fr/resilier-ligne-mobile.html'}
• {'title': 'Résilier ma RED Box – Assistance RED (accessed 2026-06-06)', 'url': 'https://assistance.red-by-sfr.fr/resilier-box.html'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “RED by SFR — Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/red-by-sfr-fr (CC BY-SA 4.0).

See RED by SFR in the full index -> · How we score · Open data

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