How hard is it to cancel RED by SFR?

RED by SFR mobile plans are no-commitment and can be cancelled at any time online via the RED client account, through the RED & Moi app chat, or by requesting a phone callback (Monday-Saturday 8am-9pm). Cancellation takes effect after a mandatory 10-calendar-day notice period from the date the request is recorded; a reversal is possible up to the day before the effective date. For RED Box (fixed internet), cancellation is also available online or by phone but incurs a €59 line-closure fee, with equipment to be returned within 21 days and deposit refunded within 30 days thereafter. No proration refund is documented for mobile plans; pro-rata regularisation applies to the RED Box final invoice.

How to cancel RED by SFR

• Channels: online (self-serve), phone, in-app
• Official cancellation page: https://assistance.red-by-sfr.fr/resilier-ligne-mobile.html
• Pause/freeze: available, Temporary line suspension available for customers relocating abroad; must be requested via the RED & Moi app or by contacting a RED advisor. No self-serve freeze option for standard subscribers.
• Account/data deletion: Users can request erasure of personal data via their client account under 'Infos perso', or by written postal request to: Service client SFR Données personnelles, TSA 10101, 69947 LYON CEDEX 20. Erasure may be restricted where contractual or legal obligations apply. Post-cancellation, SFR Cloud data is recoverable for 30 days; SFR Mail is blocked after 6 months and deleted after 12 months of inactivity. Commercial data retained up to 3 years from last contact. https://www.red-by-sfr.fr/rgpd/red-by-sfr-politique-de-protection-des-donnees-personnelles.html

Evidence

• Résilier ma ligne mobile RED – Assistance RED (accessed 2026-06-06)
• Résilier ma RED Box – Assistance RED (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “RED by SFR, Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/red-by-sfr-fr (CC BY-SA 4.0).

See RED by SFR in the full index -> · How we score · Open data

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