Dating apps · US
How hard is it to cancel Raya?
Raya scores 42/100 (grade D) for how clearly it documents cancellation in the US — a poorly documented cancellation policy. Cancellation is available via in-app.
Raya subscriptions (1, 6, or 12 months, auto-renewing) are managed exclusively through the Apple App Store; cancellation is performed via iOS Settings > Apple ID > Subscriptions > Raya > Cancel Subscription, not within the Raya app itself. Cancellation takes effect at the end of the current billing period, so access continues until that date. Raya does not publish an explicit refund policy — refunds, if any, must be requested through Apple. No pause or freeze option is offered; cancelled members may need to reapply for admission if they wish to return.
How to cancel Raya
- Channels: in-app
- Official cancellation page: https://www.rayatheapp.com/termsofservice
- Pause/freeze: not offered. No pause or freeze option is documented. Users must cancel and would need to reapply for membership upon return, with readmission not guaranteed.
- Account/data deletion: Users can request account and data deletion by emailing [email protected] with their full name and associated email address. Raya may retain encrypted backup data for a period to meet legal obligations. Profile is removed and no longer visible once deletion is processed. https://www.rayatheapp.com/privacy
Evidence
- {'title': 'Raya Terms of Service — rayatheapp.com (accessed 2026-06-05)', 'url': 'https://www.rayatheapp.com/termsofservice'}
- {'title': 'Raya — App Store listing, Apple (accessed 2026-06-05)', 'url': 'https://apps.apple.com/us/app/raya/id957215308'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Raya — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/raya (CC BY-SA 4.0).