Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Raiz Invest's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

77/ 100 · B

Personal finance & fintech · AU

How hard is it to cancel Raiz Invest?

Raiz Invest scores 77/100 (grade B) for how clearly it documents cancellation in the AU, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Raiz charges a monthly maintenance/subscription fee by plan (Lite $2.50, Regular from $5.50, Plus from $6.50; balance-based 0.275% p.a. above thresholds). Accounts are closed in-app via My Settings > Support > Close account; deleting the app does not cancel the account. There are no withdrawal fees or penalties, and no monthly fee is charged at a $0/sub-$1 balance, so users can effectively stop fees by emptying the balance. Pending transactions complete before closure; tax statements remain accessible after closing. No explicit notice period or pro-rata refund is documented. Data-deletion and privacy requests go to [email protected].

How to cancel Raiz Invest

  • Channels: online (self-serve), email
  • Official cancellation page: https://raizinvest.com.au/support
  • Pause/freeze: not offered. No documented subscription pause; user can withdraw to a $0 balance to stop monthly fees, but the account is closed via Support, not paused.
  • Refund policy: https://raizinvest.com.au/fees
  • Account/data deletion: Account closed in-app via My Settings > Support > Close account. Privacy Policy states Raiz retains personal data only as long as needed for legal/business purposes and will then remove or de-identify it; deletion/privacy requests to [email protected] (Compliance Officer). https://raizinvest.com.au/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Raiz Invest, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/raiz (CC BY-SA 4.0).

See Raiz Invest in the full index -> · How we score · Open data

Earned it? Show your grade

Raiz Invest grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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