How hard is it to cancel Quo (formerly OpenPhone)?

Cancel online via Plan & billing settings: scroll to bottom, click 'Cancel Subscription', type 'Cancel' to confirm, click 'Yes, cancel', then confirm via email. Subscription remains fully active through the end of the current billing period. No prorated refunds; all payments already made are non-refundable. Phone numbers are held for 30 days after cancellation (14 days if canceled due to failed payment). Account data is irretrievably deleted 90 days after termination per the Terms of Service. No pause/freeze option is available.

How to cancel Quo (formerly OpenPhone)

• Channels: online (self-serve)
• Official cancellation page: https://support.quo.com/core-concepts/administration/billing/managing-your-subscription
• Pause/freeze: not offered. No pause or freeze option documented in official help pages. Cancellation is the only termination path.
• Account/data deletion: Account data is retained for 90 days after termination per Terms of Service, after which it is irretrievably deleted. Users may export contact lists, call logs, and other data before account closure. GDPR/CCPA deletion requests can be submitted to [email protected]. https://www.quo.com/privacy

Evidence

• {'title': 'Managing your subscription - Quo Resource Center (accessed 2026-06-11)', 'url': 'https://support.quo.com/core-concepts/administration/billing/managing-your-subscription'}
• {'title': 'Terms of Service | Quo (accessed 2026-06-11)', 'url': 'https://www.quo.com/terms'}
• {'title': 'Privacy Policy | Quo (accessed 2026-06-11)', 'url': 'https://www.quo.com/privacy'}
• {'title': 'Quo Pricing | Get started with a Free Trial (accessed 2026-06-11)', 'url': 'https://www.quo.com/pricing'}
• Last reviewed 2026-06-11 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Quo (formerly OpenPhone) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/quo (CC BY-SA 4.0).

See Quo (formerly OpenPhone) in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/quo"><img src="https://www.cancelatlas.com/share/badges/quo.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>