How hard is it to cancel Purple Carrot?

Purple Carrot subscriptions can be canceled online (Account > Subscription > Change Subscription > Cancel Subscription), via the mobile app, by phone at 1-857-703-8188, or by email at [email protected]. The cancellation deadline is 11:59 PM ET on the Tuesday one week before the next scheduled delivery; missing this deadline results in one final charge with no refund for that shipment. As an alternative to canceling, subscribers can pause for 6, 8, or 10 weeks. Data deletion requests are handled via [email protected] under applicable state privacy laws.

How to cancel Purple Carrot

• Channels: online (self-serve), in-app, phone, email
• Official cancellation page: https://purplecarrot.zendesk.com/hc/en-us/articles/360052614352-How-do-I-pause-or-cancel-my-subscription
• Pause/freeze: available — Subscribers can pause their subscription for 6, 8, or 10 weeks instead of canceling permanently.
• Account/data deletion: Users can submit data deletion requests by emailing [email protected]; California and other covered-state residents have explicit deletion rights under CCPA/state privacy laws; Purple Carrot processes requests at no charge unless excessive or repetitive. https://www.purplecarrot.com/privacy

Evidence

• {'title': 'How do I pause or cancel my subscription? – Purple Carrot (accessed 2026-06-05)', 'url': 'https://purplecarrot.zendesk.com/hc/en-us/articles/360052614352-How-do-I-pause-or-cancel-my-subscription'}
• {'title': "What's the deadline to make changes to my upcoming order or subscription, before my next delivery? – Purple Carrot (accessed 2026-06-05)", 'url': 'https://purplecarrot.zendesk.com/hc/en-us/articles/360052614372-What-s-the-deadline-to-make-changes-to-my-upcoming-order-or-subscription-before-my-next-delivery'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Purple Carrot — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/purple-carrot (CC BY-SA 4.0).

See Purple Carrot in the full index -> · How we score · Open data

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