Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Public.com's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

63/ 100 · C

Personal finance · US

How hard is it to cancel Public.com?

Public.com scores 63/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Public Premium ($10/month or annual) can be cancelled at any time via the in-app or web account settings (Menu > Settings > Membership > Cancel Premium), by email to [email protected], or via in-app/website chat. There is no notice period required — cancellation takes effect at the end of the current billing cycle, meaning members retain access through the period already paid for. No refund or proration policy is disclosed for partial billing periods; the help documentation is silent on this point. To fully close an account, users must first close all positions and withdraw funds, then confirm closure through Settings > Help > Close Account.

How to cancel Public.com

  • Channels: online (self-serve), in-app, email
  • Official cancellation page: https://help.public.com/en/articles/6097323-public-premium
  • Pause/freeze: not offered. No pause or freeze option is documented for Public Premium. Cancellation ends access at the close of the current billing cycle.
  • Account/data deletion: Users may request data deletion by emailing [email protected] with subject 'Rights to Request Correction or Deletion'. Public retains certain account data indefinitely for legal, regulatory, and compliance purposes (AML, audit, securities law) even after account closure. https://public.com/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Public.com — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/public-com (CC BY-SA 4.0).

See Public.com in the full index -> · How we score · Open data