Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Proximus's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Telecom & ISP · BE

How hard is it to cancel Proximus?

Proximus scores 70/100 (grade B) for how clearly it documents cancellation in the BE — a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, in person, in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Consumers cancel online via the MyProximus portal ('Cancel your subscription' at the bottom of the My Products page), by phone (0800 55 500), chat, or in a Proximus shop. Under Art. 16.1 of the January 2025 GTC, customers may terminate an indefinite-duration contract in writing at any time without stating a reason, effective on the date they choose — no mandatory notice period applies to the customer. Proximus refunds any prepaid amounts that are no longer due after termination (Art. 16.2), but customers who received subsidised equipment under a joint offer must pay the residual device value per the amortisation table. Belgium has no mandatory one-click cancel button equivalent to Germany's §312k, so online cancellation requires logging in and navigating to the My Products page.

How to cancel Proximus

  • Channels: online (self-serve), phone, in person, in-app
  • Official cancellation page: https://www.proximus.be/en/id_cr_cancelsub/personal/orphans/cancel-your-subscription.html
  • Pause/freeze: not offered. No pause or freeze option is documented in the General Terms and Conditions or on Proximus support pages.
  • Account/data deletion: Customers have the right to access, correct, and delete personal data (Art. 9.1 GTC). At contract end, Proximus deletes personal data (unless law requires further retention) or returns/allows extraction on request (Art. 9.2.12). Requests via proximus.be/privacy. https://www.proximus.be/en/id_cr_privacy/personal/orphans/privacy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Proximus — Cancellation Friction Index (BE).” CES-1.1. https://www.cancelatlas.com/c/proximus-be (CC BY-SA 4.0).

See Proximus in the full index -> · How we score · Open data

Earned it? Show your grade

Proximus grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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