Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Proximus's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Telecom & ISP · BE

How hard is it to cancel Proximus?

Proximus scores 70/100 (grade B) for how clearly it documents cancellation in the BE, a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, in person, in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Consumers cancel online via the MyProximus portal ('Cancel your subscription' at the bottom of the My Products page), by phone (0800 55 500), chat, or in a Proximus shop. Under Art. 16.1 of the January 2025 GTC, customers may terminate an indefinite-duration contract in writing at any time without stating a reason, effective on the date they choose, no mandatory notice period applies to the customer. Proximus refunds any prepaid amounts that are no longer due after termination (Art. 16.2), but customers who received subsidised equipment under a joint offer must pay the residual device value per the amortisation table. Belgium has no mandatory one-click cancel button equivalent to Germany's §312k, so online cancellation requires logging in and navigating to the My Products page.

How to cancel Proximus

  • Channels: online (self-serve), phone, in person, in-app
  • Official cancellation page: https://www.proximus.be/en/id_cr_cancelsub/personal/orphans/cancel-your-subscription.html
  • Pause/freeze: not offered. No pause or freeze option is documented in the General Terms and Conditions or on Proximus support pages.
  • Account/data deletion: Customers have the right to access, correct, and delete personal data (Art. 9.1 GTC). At contract end, Proximus deletes personal data (unless law requires further retention) or returns/allows extraction on request (Art. 9.2.12). Requests via proximus.be/privacy. https://www.proximus.be/en/id_cr_privacy/personal/orphans/privacy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Proximus, Cancellation Friction Index (BE).” CES-1.1. https://www.cancelatlas.com/c/proximus-be (CC BY-SA 4.0).

See Proximus in the full index -> · How we score · Open data

Earned it? Show your grade

Proximus grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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