How hard is it to cancel Proton Pass?

Proton Pass subscriptions are canceled online via account.proton.me (Settings → All settings → Subscription → Cancel subscription); if account access is unavailable, cancellation can be requested via the customer support form. Cancellation takes effect at the end of the current billing period — the paid plan remains active until then with no early termination. A 30-day money-back guarantee applies to the initial purchase (request must be submitted through the support form within 30 days; one refund per user; cash/bank-transfer payments excluded); no prorated refund is issued when downgrading to the free plan after the 30-day window. No subscription pause or freeze option exists.

How to cancel Proton Pass

• Channels: online (self-serve), email
• Official cancellation page: https://proton.me/support/manage-subscription
• Pause/freeze: not offered. No pause or freeze option is offered. Cancellation takes effect at the end of the current billing period.
• Account/data deletion: Account and all data can be permanently deleted via Settings → All settings → Account and password → Delete account. Deletion is immediate and irreversible; the username cannot be reused. https://proton.me/support/delete-account

Evidence

• {'title': 'How to manage your Proton subscription | Proton (accessed 2026-06-06)', 'url': 'https://proton.me/support/manage-subscription'}
• {'title': 'Terms of Service | Proton (accessed 2026-06-06)', 'url': 'https://proton.me/legal/terms'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Proton Pass — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/proton-pass (CC BY-SA 4.0).

See Proton Pass in the full index -> · How we score · Open data

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