How hard is it to cancel Proton Pass?

Proton Pass subscriptions are canceled online via account.proton.me (Settings → All settings → Subscription → Cancel subscription); if account access is unavailable, cancellation can be requested via the customer support form. Cancellation takes effect at the end of the current billing period, the paid plan remains active until then with no early termination. A 30-day money-back guarantee applies to the initial purchase (request must be submitted through the support form within 30 days; one refund per user; cash/bank-transfer payments excluded); no prorated refund is issued when downgrading to the free plan after the 30-day window. No subscription pause or freeze option exists.

How to cancel Proton Pass

• Channels: online (self-serve), email
• Official cancellation page: https://proton.me/support/manage-subscription
• Pause/freeze: not offered. No pause or freeze option is offered. Cancellation takes effect at the end of the current billing period.
• Account/data deletion: Account and all data can be permanently deleted via Settings → All settings → Account and password → Delete account. Deletion is immediate and irreversible; the username cannot be reused. https://proton.me/support/delete-account

Evidence

• How to manage your Proton subscription | Proton (accessed 2026-06-06)
• Terms of Service | Proton (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Proton Pass, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/proton-pass (CC BY-SA 4.0).

See Proton Pass in the full index -> · How we score · Open data

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