Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Proton (VPN / Mail)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

74/ 100 · B

Security & identity · US

How hard is it to cancel Proton (VPN / Mail)?

Proton (VPN / Mail) scores 74/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Self-serve: cancel in your account to disable renewals (premium features last until the next renewal date, then you drop to Proton Free). 30-day money-back guarantee (card / PayPal / Bitcoin); after 30 days you may receive prorated remaining time as account credit or cash. The 'cancel' button does NOT trigger a refund, contact support for that. Deleting the whole account is done in the mobile app (irreversible, burns the username).

How to cancel Proton (VPN / Mail)

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://proton.me/support/manage-subscription
  • Pause/freeze: not offered. No pause. Cancelling disables renewals and downgrades you to Proton Free at the next renewal date (the account stays).
  • Account/data deletion: Cancelling downgrades you to Proton Free (account kept). You can delete the ENTIRE Proton account from the mobile app, instant, irreversible, and it permanently burns your username (you can't reuse it). Proton is no-logs / end-to-end encrypted.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Proton (VPN / Mail), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/proton (CC BY-SA 4.0).

See Proton (VPN / Mail) in the full index -> · How we score · Open data

Earned it? Show your grade

Proton (VPN / Mail) grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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