Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Prose's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

61/ 100 · C

Apparel & beauty boxes · US

How hard is it to cancel Prose?

Prose scores 61/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Prose subscribers can cancel at any time via the online account portal by navigating to Subscriptions, selecting Manage Subscription, and clicking the Cancel my subscription button (confirmed twice). Cancelling does not affect orders already placed or in processing; those must be handled separately through customer support. A snooze option (1–4 weeks, or up to 90 days pre-processing) is available as an alternative to full cancellation. Prose offers a 30-day money-back guarantee (the Prose Promise) on first orders only, with a free formula adjustment offered as an alternative to a refund.

How to cancel Prose

  • Channels: online (self-serve), email
  • Official cancellation page: https://prose.com/faq/60e4fba50fbcce00191c9ccc
  • Pause/freeze: available — Subscribers can snooze their order for 1–4 weeks at a time from the account portal (Subscriptions > Manage Subscription > Snooze my Subscription), or delay up to 90 days if the order has not yet started processing.
  • Account/data deletion: Prose operates a Privacy Center at privacy.prose.com where consumers can submit data rights requests including deletion under CCPA/CPRA. The portal is JavaScript-rendered and specific form details were not resolvable, but the dedicated subdomain is the documented channel for data requests. https://privacy.prose.com/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Prose — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/prose-us (CC BY-SA 4.0).

See Prose in the full index -> · How we score · Open data