E-learning · US
How hard is it to cancel Promova?
Promova scores 83/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
For website purchases, Promova cancellation is self-serve: log in and go to 'My profile' > 'Payments and subscriptions', open the three-dots menu, select 'Cancel subscription', complete a short questionnaire, and receive confirmation. App Store and Google Play subscriptions must be cancelled in those platforms. Payments are non-refundable and not prorated, except a 14-day withdrawal right where applicable by law. Failing to cancel a discounted trial at least 24 hours before it ends triggers full-price renewal.
How to cancel Promova
- Channels: online (self-serve), in-app
- Official cancellation page: https://promova.com/faq/payments-and-subscription/how-do-i-cancel-subscription
- Pause/freeze: not offered. No pause option documented; cancellation in settings stops future renewals.
- Refund policy: https://promova.com/faq/payments-and-subscription/promova-refund-policy
- Account/data deletion: Account/data deletion not separately detailed; governed by Terms and handled via support. https://promova.com/terms/terms-and-conditions
Evidence
- How to Cancel Your Promova Subscription - Promova FAQ (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Promova, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/promova (CC BY-SA 4.0).
See Promova in the full index -> · How we score · Open data
Earned it? Show your grade
Promova grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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