E-learning · US
How hard is it to cancel Promova?
Promova scores 83/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
For website purchases, Promova cancellation is self-serve: log in and go to 'My profile' > 'Payments and subscriptions', open the three-dots menu, select 'Cancel subscription', complete a short questionnaire, and receive confirmation. App Store and Google Play subscriptions must be cancelled in those platforms. Payments are non-refundable and not prorated, except a 14-day withdrawal right where applicable by law. Failing to cancel a discounted trial at least 24 hours before it ends triggers full-price renewal.
How to cancel Promova
- Channels: online (self-serve), in-app
- Official cancellation page: https://promova.com/faq/payments-and-subscription/how-do-i-cancel-subscription
- Pause/freeze: not offered. No pause option documented; cancellation in settings stops future renewals.
- Refund policy: https://promova.com/faq/payments-and-subscription/promova-refund-policy
- Account/data deletion: Account/data deletion not separately detailed; governed by Terms and handled via support. https://promova.com/terms/terms-and-conditions
Evidence
- How to Cancel Your Promova Subscription - Promova FAQ (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Promova — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/promova (CC BY-SA 4.0).
See Promova in the full index -> · How we score · Open data
Earned it? Show your grade
Promova grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
Copy the embed:
<a href="https://www.cancelatlas.com/c/promova"><img src="https://www.cancelatlas.com/share/badges/promova.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>