How hard is it to cancel Productboard?

Monthly subscribers can cancel anytime before the next renewal date via the in-app Billing page. Annual and multi-year subscribers must provide written notice at least 30 days before the subscription end date to avoid auto-renewal; cancellations on annual plans take effect at the renewal date with no refund for remaining days. Spark plan subscribers must email [email protected] to cancel. Fees are non-refundable per the Master Subscription Agreement, with narrow exceptions for service discontinuation.

How to cancel Productboard

• Channels: online (self-serve), email
• Official cancellation page: https://support.productboard.com/hc/en-us/articles/360058212833-Pricing-and-billing-for-subscription-based-accounts
• Pause/freeze: not offered. No pause option is disclosed in Productboard's support documentation or Master Subscription Agreement.
• Account/data deletion: Users may request data deletion by emailing [email protected] with subject 'Privacy Rights Request'. Upon account termination, customers have 60 days to export data; Productboard deletes all customer data within 90 days of termination. https://www.productboard.com/privacy-policy/

Evidence

• Pricing and billing for subscription based accounts – Productboard Support (accessed 2026-06-06)
• Master Subscription Agreement | Productboard (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Productboard, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/productboard-us (CC BY-SA 4.0).

See Productboard in the full index -> · How we score · Open data