How hard is it to cancel Prodigy?

Prodigy memberships can be cancelled online via the Parent or Educator account dashboard, by phone at 1-866-585-4655, by emailing [email protected], or through the iOS/Android app store for purchases made there. Cancellation takes effect at the end of the current billing period (access continues until then) with no advance notice requirement. Per the Terms and Conditions, fees are non-refundable to the fullest extent permitted by law; however, the help center FAQ indicates refunds can be requested through support within approximately 15 days for monthly or 30 days for annual terms. Monthly subscribers may also pause for up to 1 month instead of cancelling.

How to cancel Prodigy

• Channels: online (self-serve), in-app, phone, email
• Official cancellation page: https://www.prodigygame.com/main-en/terms-and-conditions
• Pause/freeze: available — Monthly subscribers can pause for 1 month; membership benefits are unavailable during the pause period; subscription auto-renews at the end of the pause unless cancelled.
• Account/data deletion: Send an email to [email protected] from the address registered to the account requesting deletion. For student accounts, the email must come from a linked parent or teacher. https://prodigygame.zendesk.com/hc/en-us/articles/206242636-How-Do-I-Delete-My-Account

Evidence

• {'title': 'Terms and Conditions | Prodigy Education (accessed 2026-06-05)', 'url': 'https://www.prodigygame.com/main-en/terms-and-conditions'}
• {'title': 'How-to: Pause or Cancel your Membership – Prodigy Education (accessed 2026-06-05)', 'url': 'https://prodigygame.zendesk.com/hc/en-us/articles/204959559-How-to-Pause-or-Cancel-your-Membership'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Prodigy — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/prodigy (CC BY-SA 4.0).

See Prodigy in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/prodigy"><img src="https://www.cancelatlas.com/share/badges/prodigy.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>