Security & identity · US
How hard is it to cancel PrivadoVPN?
PrivadoVPN scores 68/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
PrivadoVPN subscriptions can be cancelled online via the Admin Panel (app.privado.live) by scrolling to 'Cancel Account' and completing a short retention flow that asks for a cancellation reason and may display promotional offers; cancellation can also be initiated via support contact. No notice period is stated, the confirmation screen shows the subscription closure date (presumably end of current billing cycle). A 30-day money-back guarantee applies to new Premium accounts for any reason; refunds require contacting support (no automated refund button). Partner-activated accounts must cancel through the respective partner's admin panel.
How to cancel PrivadoVPN
- Channels: online (self-serve), email
- Official cancellation page: https://support.privadovpn.com/kb/article/327-how-do-i-cancel-my-privadovpn-account/
- Pause/freeze: not offered. No pause or freeze option is documented on PrivadoVPN's official support pages.
- Refund policy: https://privadovpn.com/features/vpn-money-back-guarantee/
- Account/data deletion: Account data (email, username, hashed password) is deleted within 30 days of an account deletion request. Users submit deletion requests to [email protected]. Support interaction data is retained for up to 2 years; payment records for 7 years per Icelandic bookkeeping law. VPN activity logs are not generated or retained. https://privadovpn.com/privacy-policy/
Evidence
- How do I cancel my PrivadoVPN account? - Privado Support (accessed 2026-06-05)
- VPN Money Back Guarantee | Risk-Free VPN | PrivadoVPN (accessed 2026-06-05)
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “PrivadoVPN, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/privadovpn (CC BY-SA 4.0).
See PrivadoVPN in the full index -> · How we score · Open data