Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly PrettyLitter's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Pet subscriptions · US

How hard is it to cancel PrettyLitter?

PrettyLitter scores 75/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Subscribers can cancel anytime via the online account dashboard (Subscription tab) or by contacting Customer Care via email ([email protected]) or phone (800-838-3381). Cancellation must be submitted by 11:59 PM PST at least 2 business days before the next scheduled shipment for it to take effect before that order. A 30-day money-back guarantee applies to first-time US customers only; no refunds are issued for repeat orders or incorrect use. Unopened, unused items may be returned within 14 days of delivery, but shipping fees are non-refundable.

How to cancel PrettyLitter

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://help.prettylitter.com/hc/en-us/articles/34222049727639-Cancel-My-Subscription
  • Pause/freeze: available, PrettyLitter offers a 'Paws' (pause) feature accessible from the account dashboard, allowing subscribers to push back their next billing/shipment date; maximum duration is not publicly specified.
  • Refund policy: https://www.prettylitter.com/pretty-litter-refund-policy
  • Account/data deletion: PrettyLitter is owned by Mars; privacy rights (including deletion/erasure) are handled under Mars's privacy policy. US residents can submit a data deletion request via the Mars OneTrust privacy portal or by calling 1-844-206-3212. No PrettyLitter-specific account deletion page exists. https://www.mars.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “PrettyLitter, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/prettylitter (CC BY-SA 4.0).

See PrettyLitter in the full index -> · How we score · Open data

Earned it? Show your grade

PrettyLitter grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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