Software / SaaS · US
How hard is it to cancel Postmark (postmarkapp.com)?
Postmark (postmarkapp.com) scores 59/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).
At the end of each billing period the plan auto-renews indefinitely until explicitly cancelled by the user; inactivity does not constitute cancellation. Cancellation must be issued self-serve via the Service. Terminated accounts are not eligible for refunds of monies paid. Postmark is operated by ActiveCampaign (AC PM).
How to cancel Postmark (postmarkapp.com)
- Channels: online (self-serve)
- Official cancellation page: https://postmarkapp.com/terms-of-service
- Pause/freeze: not offered. No pause/freeze documented; the plan auto-renews indefinitely until explicitly cancelled — inactivity does not count as cancellation.
- Refund policy: https://postmarkapp.com/terms-of-service
- Account/data deletion: Account/data handled per the privacy policy; account may be suspended/terminated for policy violations.
Evidence
- {'title': 'Postmark | Terms of Service (accessed 2026-06-13)', 'url': 'https://postmarkapp.com/terms-of-service'}
- Last reviewed 2026-06-13 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Postmark (postmarkapp.com) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/postmark (CC BY-SA 4.0).
See Postmark (postmarkapp.com) in the full index -> · How we score · Open data