Analytics · US
How hard is it to cancel PostHog?
PostHog scores 60/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
PostHog is usage-based with a generous free tier — most users can simply stop sending events or downgrade to the free plan via in-app billing settings (which opens a Stripe portal). Paid subscriptions can be canceled 'in the app, or just email us' per the Terms. For annual/contracted plans, 30 days written notice is required; monthly plans have no stated notice requirement. Refunds are not automatic for customer-initiated cancellations but are available within 30 days of a billing date under specific scenarios: unexpected usage spikes, bot attacks, wrong default configuration, or first-time overage for new users. No proration refund is mentioned for standard self-initiated cancellations. After cancellation, accounts roll to the free tier with monthly usage limits.
How to cancel PostHog
- Channels: online (self-serve), email
- Official cancellation page: https://posthog.com/terms
- Pause/freeze: not offered. No pause or freeze option documented. Customers can set billing limits per product to stop data ingestion without canceling, or downgrade to the free tier.
- Refund policy: https://posthog.com/handbook/growth/sales/refunds
- Account/data deletion: Users can delete or update basic profile information by logging into their account settings. For full data deletion, contact [email protected] with subject 'Privacy Concern'; PostHog aims to respond within 30 days. GDPR right to erasure and CCPA rights are stated in the privacy policy. https://posthog.com/privacy
Evidence
- {'title': 'Terms, PostHog style (accessed 2026-06-12)', 'url': 'https://posthog.com/terms'}
- {'title': 'Refunds - Handbook - PostHog (accessed 2026-06-12)', 'url': 'https://posthog.com/handbook/growth/sales/refunds'}
- {'title': 'Common questions about billing - Docs - PostHog (accessed 2026-06-12)', 'url': 'https://posthog.com/docs/billing/common-questions'}
- {'title': 'Contract rules - Handbook - PostHog (accessed 2026-06-12)', 'url': 'https://posthog.com/handbook/growth/sales/contract-rules'}
- {'title': 'PostHog pricing (accessed 2026-06-12)', 'url': 'https://posthog.com/pricing'}
- {'title': 'Privacy Policy - PostHog (accessed 2026-06-12)', 'url': 'https://posthog.com/privacy'}
- Last reviewed 2026-06-12 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “PostHog — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/posthog (CC BY-SA 4.0).