Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly PostHog's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

60/ 100 · C

Developer tools · US

How hard is it to cancel PostHog?

PostHog scores 60/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-12 · Documented-Policy tier · grade C

PostHog is usage-based with a generous free tier, most users can simply stop sending events or downgrade to the free plan via in-app billing settings (which opens a Stripe portal). Paid subscriptions can be canceled 'in the app, or just email us' per the Terms. For annual/contracted plans, 30 days written notice is required; monthly plans have no stated notice requirement. Refunds are not automatic for customer-initiated cancellations but are available within 30 days of a billing date under specific scenarios: unexpected usage spikes, bot attacks, wrong default configuration, or first-time overage for new users. No proration refund is mentioned for standard self-initiated cancellations. After cancellation, accounts roll to the free tier with monthly usage limits.

How to cancel PostHog

  • Channels: online (self-serve), email
  • Official cancellation page: https://posthog.com/terms
  • Pause/freeze: not offered. No pause or freeze option documented. Customers can set billing limits per product to stop data ingestion without canceling, or downgrade to the free tier.
  • Refund policy: https://posthog.com/handbook/growth/sales/refunds
  • Account/data deletion: Users can delete or update basic profile information by logging into their account settings. For full data deletion, contact [email protected] with subject 'Privacy Concern'; PostHog aims to respond within 30 days. GDPR right to erasure and CCPA rights are stated in the privacy policy. https://posthog.com/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “PostHog, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/posthog (CC BY-SA 4.0).

See PostHog in the full index -> · How we score · Open data