Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly PosteMobile's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Telecom & ISP · IT

How hard is it to cancel PosteMobile?

PosteMobile scores 50/100 (grade D) for how clearly it documents cancellation in the IT — a poorly documented cancellation policy. Cancellation is available via email, phone, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To cancel a PosteMobile SIM or subscription, customers must submit a completed 'Modulo di Richiesta Cessazione Contratto' (contract termination form) together with a copy of a valid ID, with at least 30 days' advance notice, via email, fax (800.242.626), or registered mail to PosteMobile's PO Box in Verona. There is no self-serve online cancellation portal; all terminations require offline submission. Any residual prepaid credit can be refunded via bank transfer (€3 fee) or certified cheque (€5 fee), or transferred to another PosteMobile SIM at no cost. For distance/online purchases, a 14-day statutory right of withdrawal applies with full reimbursement of the SIM cost.

How to cancel PosteMobile

  • Channels: email, phone, postal mail
  • Official cancellation page: https://www.postemobile.it/assistenza/pm-casa/modifica-condizioni-contratto
  • Pause/freeze: not offered. No pause or freeze option is documented in PosteMobile's official terms or help pages.
  • Account/data deletion: Customers can request deletion of personal data under GDPR Art. 17 by contacting the Privacy Services Center at [email protected] or by submitting the official 'Modulo di Richiesta Cancellazione dei Dati Personali' form available on the PosteMobile website. https://www.postemobile.it/Privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “PosteMobile — Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/postemobile-it (CC BY-SA 4.0).

See PosteMobile in the full index -> · How we score · Open data