Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly PosteMobile's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Telecom & ISP · IT

How hard is it to cancel PosteMobile?

PosteMobile scores 50/100 (grade D) for how clearly it documents cancellation in the IT, a poorly documented cancellation policy. Cancellation is available via email, phone, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To cancel a PosteMobile SIM or subscription, customers must submit a completed 'Modulo di Richiesta Cessazione Contratto' (contract termination form) together with a copy of a valid ID, with at least 30 days' advance notice, via email, fax (800.242.626), or registered mail to PosteMobile's PO Box in Verona. There is no self-serve online cancellation portal; all terminations require offline submission. Any residual prepaid credit can be refunded via bank transfer (€3 fee) or certified cheque (€5 fee), or transferred to another PosteMobile SIM at no cost. For distance/online purchases, a 14-day statutory right of withdrawal applies with full reimbursement of the SIM cost.

How to cancel PosteMobile

  • Channels: email, phone, postal mail
  • Official cancellation page: https://www.postemobile.it/assistenza/pm-casa/modifica-condizioni-contratto
  • Pause/freeze: not offered. No pause or freeze option is documented in PosteMobile's official terms or help pages.
  • Account/data deletion: Customers can request deletion of personal data under GDPR Art. 17 by contacting the Privacy Services Center at [email protected] or by submitting the official 'Modulo di Richiesta Cancellazione dei Dati Personali' form available on the PosteMobile website. https://www.postemobile.it/Privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “PosteMobile, Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/postemobile-it (CC BY-SA 4.0).

See PosteMobile in the full index -> · How we score · Open data