Software / SaaS · US
How hard is it to cancel Porter (porter.run)?
Porter (porter.run) scores 59/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
At the end of each billing cycle the subscription automatically renews unless you cancel it. The Terms state you may cancel your subscription renewal either through your online account-management page or by contacting Porter Technologies Inc. customer support. Except where required by law, paid subscription fees are non-refundable. Subscription-fee changes take effect at the end of the then-current billing cycle, with reasonable prior notice and an opportunity to terminate before the change applies. Entity: Porter Technologies Inc.
How to cancel Porter (porter.run)
- Channels: online (self-serve), email
- Official cancellation page: https://docs.porter.run/terms-and-privacy/terms-of-service
- Pause/freeze: not offered. No pause/freeze documented; the subscription auto-renews each billing cycle unless cancelled.
- Refund policy: https://docs.porter.run/terms-and-privacy/terms-of-service
- Account/data deletion: Not specifically documented in the Terms; handled via account/support.
Evidence
- {'title': 'Porter | Terms of Service (accessed 2026-06-13)', 'url': 'https://docs.porter.run/terms-and-privacy/terms-of-service'}
- Last reviewed 2026-06-13 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Porter (porter.run) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/porter (CC BY-SA 4.0).
See Porter (porter.run) in the full index -> · How we score · Open data