How hard is it to cancel Pocket?

Pocket Premium could be cancelled online via the Manage Subscription page (getpocket.com/premium/manage), through the iOS App Store, or Google Play, or by emailing [email protected]. Cancellation took effect at the end of the current paid billing period, after which the account reverted to the free tier. Refunds were not available for App Store or Google Play purchases; for direct website purchases, a prorated refund was possible at Pocket's sole discretion upon contacting support. No pause or freeze option existed. Mozilla shut down Pocket on July 8, 2025.

How to cancel Pocket

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://support.mozilla.org/kb/pocket/986-canceling-your-pocket-premium-subscription
• Pause/freeze: not offered. No pause or freeze option is offered. Cancellation converts the account to the free tier at the end of the paid billing period.
• Account/data deletion: Users can delete their Pocket account via the website (Manage Profile > Privacy > Delete account) or the mobile app (Settings > Account > Delete account). Deletion is permanent and removes all associated data. The Terms of Service note that premium subscription data (e.g., Permanent Library) is retained for 30 days after cancellation before being purged. Note: Mozilla shut down Pocket on July 8, 2025; data export was available until October 8, 2025. https://support.mozilla.org/kb/pocket/1054-deleting-your-pocket-account

Evidence

• {'title': 'Canceling your Pocket Premium Subscription – Mozilla Support (accessed 2026-06-06)', 'url': 'https://support.mozilla.org/kb/pocket/986-canceling-your-pocket-premium-subscription'}
• {'title': 'Pocket Terms of Service (accessed 2026-06-06)', 'url': 'https://getpocket.com/tos'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Pocket — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/pocket (CC BY-SA 4.0).

See Pocket in the full index -> · How we score · Open data

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