Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly PlushCare's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Health & telehealth · US

How hard is it to cancel PlushCare?

PlushCare scores 70/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

PlushCare membership can be cancelled at any time online (account Profile > Payment and Insurance), via the mobile app (My Profile > Delete My Account), by email to [email protected], or by calling the Care Team. Cancellation must be completed at least one day before the next renewal date; the membership remains active through the end of the current billing period with no refund for the unused portion. Refunds are available within the first 30 days of a charge (trial period); if PlushCare terminates the account for non-breach reasons, a pro-rata refund is issued. There are no lock-in contracts or early-cancellation fees.

How to cancel PlushCare

  • Channels: online (self-serve), in-app, phone, email
  • Official cancellation page: https://plushcare.com/terms
  • Pause/freeze: not offered. No pause or freeze option is mentioned in PlushCare's membership or billing documentation; cancellation is the only way to stop recurring charges.
  • Account/data deletion: Users can request deletion of Consumer Health Data via the OneTrust Data Subject Rights portal or by phone (888-914-9661 PIN 494202); account deletion is also accessible in-app under My Profile > Delete My Account. Medical records are subject to HIPAA retention requirements and are not fully erasable on demand. https://privacyportal.onetrust.com/webform/dbb1e0a9-5dc2-4908-9125-990fb1894729/ec6eab84-cd95-4615-8652-90f299ae2c03

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “PlushCare, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/plushcare (CC BY-SA 4.0).

See PlushCare in the full index -> · How we score · Open data

Earned it? Show your grade

PlushCare grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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