How hard is it to cancel PlushCare?

PlushCare membership can be cancelled at any time online (account Profile > Payment and Insurance), via the mobile app (My Profile > Delete My Account), by email to [email protected], or by calling the Care Team. Cancellation must be completed at least one day before the next renewal date; the membership remains active through the end of the current billing period with no refund for the unused portion. Refunds are available within the first 30 days of a charge (trial period); if PlushCare terminates the account for non-breach reasons, a pro-rata refund is issued. There are no lock-in contracts or early-cancellation fees.

How to cancel PlushCare

• Channels: online (self-serve), in-app, phone, email
• Official cancellation page: https://plushcare.com/terms
• Pause/freeze: not offered. No pause or freeze option is mentioned in PlushCare's membership or billing documentation; cancellation is the only way to stop recurring charges.
• Account/data deletion: Users can request deletion of Consumer Health Data via the OneTrust Data Subject Rights portal or by phone (888-914-9661 PIN 494202); account deletion is also accessible in-app under My Profile > Delete My Account. Medical records are subject to HIPAA retention requirements and are not fully erasable on demand. https://privacyportal.onetrust.com/webform/dbb1e0a9-5dc2-4908-9125-990fb1894729/ec6eab84-cd95-4615-8652-90f299ae2c03

Evidence

• {'title': 'PlushCare Terms of Use (accessed 2026-06-05)', 'url': 'https://plushcare.com/terms'}
• {'title': 'PlushCare Membership Plans – PlushCare Support (accessed 2026-06-05)', 'url': 'https://support.plushcare.com/hc/en-us/articles/360057569653-PlushCare-Membership-Plans'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “PlushCare — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/plushcare (CC BY-SA 4.0).

See PlushCare in the full index -> · How we score · Open data

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