Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Plus (Polkomtel)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Telecom & ISP · PL

How hard is it to cancel Plus (Polkomtel)?

Plus (Polkomtel) scores 50/100 (grade D) for how clearly it documents cancellation in the PL — a poorly documented cancellation policy. Cancellation is available via email, postal mail, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Subscribers can cancel by submitting a written notice via email to [email protected], registered mail to Polkomtel's customer service address, or in person at a Plus store; no online self-service cancellation portal exists. For fixed-term contracts, notice must be submitted at least 30 days before expiry to avoid automatic renewal to an indefinite term; for indefinite-term contracts, a 30-day notice period applies (counted from the first day of the next billing cycle). Contracts signed at distance (online/phone) carry a 14-day right of withdrawal with full refund within 14 days using the original payment method. Early termination of a fixed-term contract before its end date may result in penalty charges as specified in the individual agreement.

How to cancel Plus (Polkomtel)

  • Channels: email, postal mail, in person
  • Official cancellation page: https://bok.plus.pl/article/457
  • Pause/freeze: not offered. No voluntary subscriber-initiated pause/freeze feature documented. Service suspension exists only for non-payment situations, not as a subscriber-requested hold.
  • Account/data deletion: Customers can exercise GDPR/RODO data deletion rights by contacting Plus via phone (601 102 601), email ([email protected]), registered mail to Polkomtel Sp. z o.o. ul. Konstruktorska 4, 02-673 Warsaw, or in-person at a sales point. The Data Protection Officer can be reached at [email protected]. https://www.plus.pl/polityka-prywatnosci

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Plus (Polkomtel) — Cancellation Friction Index (PL).” CES-1.1. https://www.cancelatlas.com/c/plus-pl (CC BY-SA 4.0).

See Plus (Polkomtel) in the full index -> · How we score · Open data