Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Plus (Polkomtel)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Telecom & ISP · PL

How hard is it to cancel Plus (Polkomtel)?

Plus (Polkomtel) scores 50/100 (grade D) for how clearly it documents cancellation in the PL, a poorly documented cancellation policy. Cancellation is available via email, postal mail, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Subscribers can cancel by submitting a written notice via email to [email protected], registered mail to Polkomtel's customer service address, or in person at a Plus store; no online self-service cancellation portal exists. For fixed-term contracts, notice must be submitted at least 30 days before expiry to avoid automatic renewal to an indefinite term; for indefinite-term contracts, a 30-day notice period applies (counted from the first day of the next billing cycle). Contracts signed at distance (online/phone) carry a 14-day right of withdrawal with full refund within 14 days using the original payment method. Early termination of a fixed-term contract before its end date may result in penalty charges as specified in the individual agreement.

How to cancel Plus (Polkomtel)

  • Channels: email, postal mail, in person
  • Official cancellation page: https://bok.plus.pl/article/457
  • Pause/freeze: not offered. No voluntary subscriber-initiated pause/freeze feature documented. Service suspension exists only for non-payment situations, not as a subscriber-requested hold.
  • Account/data deletion: Customers can exercise GDPR/RODO data deletion rights by contacting Plus via phone (601 102 601), email ([email protected]), registered mail to Polkomtel Sp. z o.o. ul. Konstruktorska 4, 02-673 Warsaw, or in-person at a sales point. The Data Protection Officer can be reached at [email protected]. https://www.plus.pl/polityka-prywatnosci

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Plus (Polkomtel), Cancellation Friction Index (PL).” CES-1.1. https://www.cancelatlas.com/c/plus-pl (CC BY-SA 4.0).

See Plus (Polkomtel) in the full index -> · How we score · Open data