How hard is it to cancel Plum?

Plum offers a free Basic tier plus paid plans (Plus £3.99/mo, Boost £7.99/mo, Max £14.99/mo; legacy Pro/Ultra/Premium tiers persist for older users). Cancellation is in-app and self-serve: open the app, tap Profile, then Manage Plum, then Cancel; the subscription downgrades to free Basic and paid features stay active until the last day of the current billing period. No refund is given on cancellation, and closing the account auto-cancels Premium. Repeated cancel-and-resubscribe may bar re-signup, and three failed payment retries auto-cancel to Basic. Refund handling is not clearly stated in the cancellation flow.

How to cancel Plum

• Channels: online (self-serve), email
• Official cancellation page: https://help.withplum.com/en/articles/8711803-change-cancel-plan
• Pause/freeze: not offered. No subscription pause documented. Users cancel/downgrade to the free Basic tier; paid features remain active until the end of the current billing period, then revert to Basic.
• Refund policy: https://help.withplum.com/en/articles/8711803-change-cancel-plan
• Account/data deletion: Account closure and data deletion are separate steps: close the account in-app, then request data deletion via in-app chat or email ([email protected] / [email protected]). Some identity/transaction records are retained ~5 years for regulatory reasons; closure is irreversible. https://help.withplum.com/en/articles/8530178-how-can-i-delete-my-data

Evidence

• Change / Cancel Plan | Plum Help Center (accessed 2026-06-16)
• Compare Subscription Plans | Plum (accessed 2026-06-16)
• How can I delete my data? | Plum Help Center (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Plum — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/plum (CC BY-SA 4.0).

See Plum in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/plum"><img src="https://www.cancelatlas.com/share/badges/plum.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>